The ‘We’re Good To Go’ industry standard and supporting mark means that we have demonstrated that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place.

 

 

OUR COVID-SECURE STATEMENT

CUSTOMER INFORMATION
We politely ask all holidaymakers, seasonal and storage customers to please not travel to the Park if you are feeling unwell or displaying any signs of Covid 19. Please contact reception and we will discuss your options.

IF YOU DEVELOP SYMPTOMS OF COVID-19 WHILE ON THE PARK
Should you or anyone in your party develop any symptoms whilst on site at Ross Park, please notify reception by phoning us immediately on 01803 812983 or on the duty warden’s phone number. It is important for the safety of all our guests & staff, that you and all of your booking party, remain in your accommodation and await further guidance from our team.

YOUR ARRIVAL
Before you arrive, we ask that you advise us of your arrival time. This should be between 12pm – 6pm. We understand holiday traffic & regularly keep an eye on traffic incidents that may affect your travel, but we do require an ETA that we can add to your booking.

We are only permitting one person in our reception building at this time. We ask that only one of your booking party come in to book in. Only one customer is permitted in our reception, so please wait outside until the customer before you has left. Please maintain at least 2 meters distance, whilst you wait to enter the reception building. You must use the hand sanitiser outside the building, before entering.
We will not be supplying customers with our normal welcome pack, so we ask that you search our website before arrival for all necessary information and welcome pack details.

Please check your booking details and ensure that all your extras are on your booking & call us to add them if not, as without them pre-booked we may not be able to accommodate your booking.

SEASONAL AND STORAGE CUSTOMERS
Please advise us at reception when you are on site. You must check in via the Track & Trace App. If anyone other than yourselves is using our caravan, we must have prior written warning via email with the name, address, postcode and contact number of every adult over 16.

ENHANCED CLEANING STANDARDS
Our cleaning standards have always been exceptionally high & we want to give you the confidence that this will remain so. We have enhanced cleaning frequency of regular touch areas. This includes the regular cleaning of CDU points, water taps, refuse areas, hand gel stations, dog bins & all touch points. We will also clean each pitch’s electrical and water point after customers leave & again just as you arrive.

In 2020 we introduced a new cleaning products which are anti-viral & highly effective against pathogens similar to Coronavirus. This has been recommended to us from our specialist cleaning company.

All our team have been trained in cleanliness & hygiene. We are providing our team with PPE, including gloves (which they have always used) and face-masks. It is not a requirement that they use face-masks, however we hope you do not mind if they choose to do so for yours and their enhanced safety. In the unlikely event that you have any issues regarding cleanliness please call the duty warden phone immediate so it can be resolved.

TRACK & TRACE
We must have the names, address and contact details of all members in your booking prior to arrival – please email us these with your booking reference number, if you have not already provided us with them.

NHS TRACK & TRACE APP
All of our guests must check in to the NHS Covid 19 app by scanning the QR code on arrival.

OUR FACILITIES
As per our email, website & social media posts our facility block (showers, toilets, laundry, games & snooker room) will be closed until 17 May when we hope to be permitted to re-open them, pending Government guidance. Guests staying with us between 12 April -16 May must be in self-contained units with their own toilet and shower facilities inside their unit. We do not accept exterior toilet and shower facilities, for hygiene reasons for other guests.

UNDERCOVER/INDOOR GAMES AREA

  • Parents are responsible for supervising their children at all times.
  • Please ensure hands are sanitised before & after use of the equipment.
  • Please do not eat or drink in the undercover/indoor play area.
  • Play equipment should be used by a maximum of 4 persons on any one piece at any time.
  • Please be considerate to those waiting to play.
  • Please use your own bats & balls. Cues will be regularly sanitised.
  • Please report any contamination immediately to the park wardens at reception.
  • The machine games room will remain closed until further notice, due to the many touch points.

CDU & WATER POINTS

  • Please ensure you sanitise your hands before & after using the water and CDU points.
  • You should wear protective disposable gloves if possible when using all shared touch points.
  • Please empty your toilet cassette/waste water down the disposal unit & not any open drain. The lid should be closed, where possible, before flushing.
  • Please report any contamination immediately to the park staff at reception.
  • These points are cleaned regularly for your safety.

DAY VISITORS
Day visitors are not permitted to visit Ross Park during the 2021 Season at this time.

WHILST ON THE PARK
While you are on park, we ask that you always maintain the required social distancing (or new guideline as required). Please make space for each other & be patient at any pinch points. You must observe any new one-way systems that we have put in place, these will be clearly signed.

Social gathering with other families may not permitted whilst on park – please follow the current government guidance.

If you fall ill whilst you are staying with us or develop a new continuous cough or high fever, you and your booking party must make arrangements to return home immediately. You are not permitted to self-isolate on our holiday park. We would also ask you to inform our wardens via the warden’s phone number so that we can commence our emergency Covid protocol. Our emergency contact number is 07923 475940.

CHILDREN
Your children must be accompanied by an adult at all times. This is to ensure that social distancing is maintained on the park & they don’t freely wander into others space. This includes in the outdoor games area, children should not be left on their own at any time.

TO BRING WITH YOU
Please bring your own supply of food, drink & essentials.
We also recommend that you bring hand gloves that should be worn when using any public touch points, such as water points, refuse areas, CDU points etc. Additionally we recommend that you bring your own supply of alcohol hand sanitiser and use it regularly. The use of masks is not a necessity; however we do welcome the use of them.

DRAINAGE SYSTEM
We ask you to remember that Service pitches are suitable for grey waste only. CDU points must be used for all Elsan disposal. If the drainage systems are not treated properly, it will result in the closure of the Park and a health hazard.

OUR LOCAL COMMUNITY
We have an extremely well stocked local Spar shop very close by & a great Co-op in the village of Ipplepen. They are happy to supply you with all that you need for your holiday. Please adhere to their guidelines whilst shopping.

CORONAVIRUS BOOKING PROMISE

We understand how important your holiday is to you. To provide you with additional reassurance we have our Coronavirus Booking Promise for the 2021 season as follows;

 – If we need to cancel your booking, you can choose to either move your booking or receive a full refund for bookings up to the 16th October 2021.

 – If a member of your booking party falls ill or must isolate due to Covid-19 we will move your booking to another date.

Read Full Coronavirus Booking Promise Terms & Conditions Here